The NEPOOL GIS Helpdesk is managed by a ticketing system called Zendesk. All emails, phone calls, and chat sessions are tagged with a ticket number and assigned to one of our support agents to respond and follow up.
The NEPOOL GIS support email is firstname.lastname@example.org
All emails sent to this support email address will be logged in our ticketing system. An available registry administrator/support agent will respond to your request.
Email tickets will be sent to and responded from GIS@apx.com. All emails CC'd on the original email will be listed in the email header and included on all responses. There is no need to re-insert cc'd address on each response.
All responses sent to GIS@apx.com will be posted in the ticket. ZenDesk will forward all responses to all emails associated with the ticket in the email body with the entire conversation history below the ZenDesk Header. The most recent response will be located at the top of the email body.
The NEPOOL GIS Support Phone Number is 408-899-3343.
All calls received on the support line will be directed to a Registry Administrator during business hours or to our 24 Hours Operation Center after hours to take a message.
All calls are recorded for quality assurance. Each call recording and notes from the Registry Administrator are logged in a Zendesk ticket.
Chat is a feature that allows the Account Holder to contact the NEPOOL GIS Administrator for immediate assistance. To initiate a Chat session, select the Chat button on the bottom right side of any registry page.
Complete the form and select Start Chatting
A Registry Administrator/Helpdesk Agent will review your question and respond with relevant instructions. Your chat session will allow you to navigate your account and engage with the Registry Administrator simultaneously.